Title

Manager, HR Employee Relations

Human Resources

Reports To

Director, HR COE or equivalent position

Job Purpose

The Manager | Senior Manager, Employee Relations is responsible for fostering positive employee relationships and contributing to the overall success of Payroc’s HR employee relations team. This role requires a good understanding of employment laws, exceptional communication skills, and the ability to navigate and resolve complex employee relations issues with support from the CHRO. Manager | Senior Manager, Employee Relations will support both strategic and operational aspects of the human resources function, assist the CHRO in the development and execution of HR strategies as they relate to people, and play a crucial role in cultivating Payroc's culture.

The title of Manager or Senior Manager will depend on the candidate's experience level.

Employee Relations

Duties and Responsibilities

Serve as employees' primary point of contact regarding workplace concerns, conflicts, and grievances
Conduct thorough investigations into employee relations issues, ensuring fair and consistent resolution
Provide guidance to managers and employees on employment law, policies, and procedures
Develop and implement strategies to improve employee relations and minimize the risk of litigation

Company Culture

Support the Culture Club in creating and enhancing the company culture
Monitor social media for company reputation and draft appropriate responses
Promote and drive initiatives that foster a positive and inclusive workplace culture

Conflict Resolution

Mediate and facilitate resolution of workplace conflicts, striving to maintain a positive and productive work environment
Provide training and coaching to managers on conflict resolution techniques and best practices

Employee Communication

Develop and implement communication strategies to foster positive employee relations and engagement related to culture
Conduct regular employee feedback sessions to identify potential concerns and areas for improvement
Handling the annual survey process for Payroc
Manage the execution of the Weekly Wrap Newsletter as created by their team
Provide support to the HR team and respond to employee inquiries through the HR ticketing system

Employee Experience

Create formal recognition programs to acknowledge and appreciate employees' efforts and contributions. This includes personalized recognition, peer-to-peer recognition, and clear criteria for recognition to ensure fairness and transparency
Enhance the structured performance review process with regular check-ins to provide feedback, set expectations, and recognize achievements. This will help identify improvement areas and ensure employees are aligned with the organization's goals
Collaborate with other HR leaders on the team to create and update policies and procedures related to employee relations, ensuring they are clear, accessible, and consistently applied. This includes managing employee disciplinary actions and developing performance improvement plans
Encourage an open dialogue between employees and management and implement feedback mechanisms to continuously gather employee and manager input

Training And Development

Work with your team to provide onboarding support and improvements through first-day orientations
Provide training on effective communication, conflict resolution, and other relevant topics
Coach managers on best practices in employee relations

Documentation And Reporting

Maintain accurate and confidential employee relations records
Generate reports on employee relations metrics and trends, providing insights to inform CHRO
Assist with HR projects and miscellaneous tasks as requested

Compliance

Ensure compliance with federal, state, and local employment laws and regulations
Stay updated on legal trends and changes to manage risk and ensure proactive adherence to legal requirements
Keep abreast of trends and best practices in employee relations, making recommendations for updates and improvements to policies and procedures. This includes attending legal reviews and partnering with the legal department as necessary.

Other Responsibilities

Collaborate with HR colleagues to support HR initiatives and projects
Manage a team of one to two personnel
Manage, Lead, and or assist with HR initiatives and special projects aimed at improving the employee experience and overall workplace environment

Qualifications

Bachelor’s degree in human resources, business management, business administration, or a related field
SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred
Three to Five years of experience in employee relations or a related HR role
At least 3 years managing direct reports
Excellent verbal and written communication skills
Proficiency with MS Office Suite
Strong organizational skills and ability to multitask in a fast-paced environment
Positive attitude and excellent problem-solving skills
Strategic thinking and the ability to contribute effectively to the HR department
Ability to interact professionally with employees at all levels
Understanding of maintaining and updating human resource databases
Ability to securely handle employee records

Travel Component

Working Conditions

Extensive desk-based work involving prolonged periods using a computer and sitting for extended periods
Frequent interaction with team members, management, agents, Business Development Managers (BDMs), and external partners to facilitate smooth operations and collaborations

Job Classification

Exempt

At Payroc, we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, national, social, or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation, or any other status protected by the laws and regulations in the locations where we operate.

Payroc does not tolerate discrimination or harassment based on any of these characteristics. Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the Human Resources Department at HR@payroc.com.