At Pylon, we're building the future of B2B Post Sales.

Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support across Slack Connect, Microsoft Teams, Email, In-App Chat, Slack Community—all in one place.

We're building a core system of record, an all-in-one product that has a massive surface area and complex design problems. We believe design is important and is a major product differentiator over incumbents. This is not about mindless pixel pushing, you will be distilling down customer feedback and collaborating with engineers to ship huge features equivalent to entire product lines at other companies. We're early too, this is an opportunity to set the design vision and the design system for Pylon.

What You'll Do

Within your first 7 days, hand off designs to engineering
Dig into and understand customer problems/feedback
Collaborate with product and engineering throughout a project (no waterfall here)
Navigate both the problem and solution space with cofounders and peers (we do not have product managers)
Communicate differing opinions and make/facilitate constructive decisions
Think through the broad user flows for new features
Generate high fidelity mocks and think through UI/UX
Build up the design system alongside Wendy and engineering partners
Validate design choices with analytics

Requirements

Located in (or will relocate to) San Francisco and excited about working in-person
Very organized and hard working and fast
An interest in tinkering with the product and suggesting improvements
1+ years of experience

Benefits

Medical, Vision, Dental insurance
401K
Unlimited PTO
Food in the office
Fun team offsites and events (we just went to Korea!)