Application Deadline:30 August 2024

Department:Sales

Location:Dallas

Compensation:$18 - $20 / two weeks

Description

Truly Good Foodsis a second-generation family owned business. We start by sourcing the highest quality ingredients and then create snacks and mixes bursting with the bold flavors you love. With more than 3,000 snacks in our product line, Tropical Foods is the ideal snack partner for your business. Tropical Foods has sales and distribution offices in Orlando, Atlanta, Washington DC, Dallas, Reno and Charlotte, NC.

Are you motivated, outgoing, and have excellent computer skills? If so, we have a great opportunity for you! We are offering hourly pay, benefits, sign on bonus, as well as a chance to earn more through our spiff and incentive programs.

In-office Hours: 8:00am - 5:00pm Monday- Friday.

Come join the TGF team!

The Customer Support SpecialistThe Sales Support Specialist role is crucial in maintaining smooth sales operations, fostering positive customer interactions, and assisting the sales team in achieving the set KPI'S. This position requires a combination of excellent communication, organizational, and problem-solving skills to ensure customer satisfaction and contribute to the overall success of the company.

Start Bonus & Yearly Bonus

Key Responsibilities

Process EDI sales orders functions including purchase order acknowledgments, entry, and invoicing.
Develop and maintain customer order guides as needed.
Enter new customer data and other sales data for current or new customers to order via all EDI systems.
Utilize our CRM system to streamline routine tasks. Such as sending automated follow-up emails after customer interaction based on predefined rules.
Respond promptly and professionally to customer inquiries, providing product information, pricing information, and order status updates.
Assist customers in placing orders, resolving issues, and addressing concerns, ensuring a positive and satisfying experience.
Coordinate with various internal departments to ensure orders are fulfilled, shipped, and delivered on schedule.
Develop a deep understanding of the company's products and services to effectively communicate their features and benefits to customers.
Act as a liaison between customers, sales, and other internal departments to address and resolve any issues that arise during the sales process.
Review and process credit memos. Process freight claims through the appropriate channels.
Escalate complex issues to appropriate personnel when necessary.
Identify opportunities to streamline and optimize sales processes for increased efficiency and customer satisfaction.
Distributes invoices and follows-up on delinquent accounts.
Track inventory and par levels and provide supply chain with sales needs.
Collaborate with cross-functional teams to implement improvements and best practices.
Assist in training new team members on procedures, tools, and systems.
Adheres to company Policy and Procedures
Performs duties as workload necessitates.
Maintains a positive and respectful attitude.
Communicates regularly with supervisor about department issues.
Demonstrates flexible and efficient time management and ability to prioritize.
Consistently reports to work on time, prepared to perform duties of position.
Meets department productivity standards.
May perform other duties as required.

Scope of Responsibility

This job will have periodic access to confidential data including customer quotes, and product costs.
This job follows standard practices and procedures, and is expected to accomplish work assignments with a limited amount of supervision.

Knowledge And Skill Requirements

Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to read and understand English.
Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills: To perform this job successfully, an individual should have knowledge of the Microsoft Office Suite.

Education And Experience

High school diploma or general education degree (GED); or two to three years related experience and/or training; or equivalent combination of education and experience.

Physical Demands

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to sit; use hands to feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.

Work Environment

Work is performed in in the field and disruptions occur frequently.
The noise level in the work environment may vary.

Travel Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties.

Skills Knowledge And Expertise

Customer Service
Inbound & Outbound calls
Computer and typing skills
Phone Etiquette

Benefits

Covered by the company:

Short Term Disability Insurance paid by the company

Basic life Insurance equals to your annual salary paid by the company

Employee Assistance Program – paid by the company

PTO (Paid Time Off)

9 Paid Holidays per year

401-k Plan (eligible after 6 months of employment) with match

The opportunity to purchase additional voluntary insurance coverage for:

Affordable healthcare (medical/dental/vision)

Opportunity to participate in the Health Savings Account (HSA) and Flexible Spending Account (FSA)

Dental

Vision

Additional Life Insurance

Long Term Disability Insurance

Prepaid Legal