IMPORTANT NOTE: CANDIDATES WITH A PERMANENT ADMINISTRATIVE MANAGER OR COMPARABLE CIVIL SERVICE TITLE WITH SIMILAR DUTIES/RESPONSIBILITES ARE ENCOURAGED TO APPLY. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The Sheriff’s Office serves and enforces court mandates, orders of protection, warrants, decrees, and property seizures. Additionally, the Sheriff’s Office conducts criminal investigations of real property fraud, tax crimes, and the trafficking of illegal and untaxed tobacco products and synthetic narcotics, and monitors defendants referred by the courts for electronic monitoring.

The Sheriff’s Office is seeking organized, reliable, and motivated Customer Service Unit Managers to supervise staff performing administrative duties in the Bureau of Criminal Investigations (BCI) unit, related to Operation Padlock to Protect. Reporting to the BCI Director, the candidates’ responsibilities will include, but are not limited to the following.

Supervise a clerical and administrative staff performing customer service and clerical/administrative duties.
Ensure unit procedures and protocols are followed. Monitor and assess staff productivity and performance.
Responsible for oversight of day-to-day operations of the unit and lead resolution of any outstanding issues.
Communicate with Department of Finance Legal Affairs to coordinate the management and project execution for final decisions consultations, preparation, and mailing.
Review and perform quality control for databases maintained by the unit.
Independently lead troubleshooting of any system issues with Finance IT.
Maintain consistent communication with management on unit issues that are significant or unresolved. Oversee punch list items to resolution.
Lead business requirements gathering for new Sheriff Office administrative functionality including improvements made to the field operations automation for Operation Padlock to Protect.
Perform related supervisory and management responsibilities.

Minimum Qualifications

A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
A four-year high school diploma or its educational equivalent and six years of

satisfactory, full-time progressively responsible experience as described in "1"

above, 18 months of which must have been in an administrative, managerial,

executive or supervisory capacity. The supervisory work must have been in the

supervision of staff performing clerical/administrative work of more than

moderate difficulty; or

Education and/or experience equivalent to "1", "2" or "3" above. However, all

candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in "1", "2" or "3" above. Education above

the high school level may be substituted for the general clerical/administrative

experience (but not for the administrative, managerial, executive or supervisory

experience described in "1", "2" or "3" above) at a rate of 30 semester credits

from an accredited college for 6 months of experience up to a maximum of 3½

years.

Preferred Skills

At least 2 years’ experience supervising staff and performing administrative responsibilities. - Highly motivated and organized individual, with ability to work independently. - Detail oriented with the ability to multitask and meet deadlines. - General mathematical skills, specifically for the purpose of manual calculations and pro-rating amounts. - Ability to adapt to fluid word environment and changing needs and priorities. - Proficient in MS Excel, Word, and Outlook experience using PowerPoint SAS or other data analytics program knowledge is a plus. - Excellent verbal and written communication skills. - Ability to work professionally with employees at all levels throughout an organization.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

, $72,471.00 – $83,342.00