Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

The Associate Product Manager will report into the Product Management Leader Team with responsibility for providing support to internal customer groups, product managers and investors. In addition, the Associate Product Manager will support the product managers regarding needs related to new product implementations, product maintenance and live loan support.

Principal Duties

Manage Product Management inbox and respond to inquiries from all customer groups including Sales, Operations, Compliance, Legal and Investors within a timely manner.
Maintain all investor applications and re-certifications as needed (annually/ biennially).
Govern Fee Admin, Funding Fee Admin and MI Admin tools to support technology/system setup of both new and existing products.
Conduct UAT, trouble-shoot and provide support for live-loan and product update needs.
Assist Product Managers with execution of new product implementations.
Operate Bond and MI Investor Bulletin intake, assessment and communication.
Ensure compliance with Caliber policies, processes and practices.
Perform other functions including managing project work, as required by leadership.

Education and Experience

Bachelor’s degree preferred, or equivalent combination of education, experience and training.
1-2 years of mortgage experience including an understanding of industry-specific products, pricing, underwriting and loan origination platforms.
Previous product management or product support experience.

Knowledge, Skills, And Abilities

Knowledge of mortgage loan processing, compliance, investor products and underwriting guidlines.
Knowledge of mortgage insurance (MI) guidelines
Knowledge of GSE, FHA, VA, USDA, and Non-Confirming loan products and guidelines.
Strong interpersonal, oral and written communication skills.
Excellent customer service orientation.
Ability to multi-task, effectively prioritize tasks and responsibilities; effective time management.
Strong analytical skills; effective decision making skills with the ability to appropriately exercise independent judgment.
Strong quality orientation with an attention to detail and accuracy.
Ability to work independently, as well as, effectively function as a member of the Product Management Team.
Accountability; strong work ethic.
Integrity, ability to maintain and work with confidential information.
Strong business, financial and technical acumen.
Strong Microsoft Office skills to include MS Word & Excel.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits

Medical (including Health Savings Account & Flexible Savings Account)
Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan
Performance-based Incentives
Pet Insurance
Advancement Opportunities

Newrez NOW

Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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