Description

Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team.

At Shipfusion we pride ourselves on our commitment to entrepreneurship and innovation. We are always looking for individuals who share these values, and who are looking to further their careers in a unique and rapidly growing organization!

The Opportunity:

We are looking for a Junior-to-Mid-level full-stack developer to work as a support engineer on our PHP-based platform. Your role will be to help our Dev Support Engineering team to maintain our platform, and provide technical support to our various internal departments. As a member of our Engineering team, you will be a key part of establishing Shipfusion's proprietary technology as the global leader in web-based 3PL software.

In this role you will...

Dealing directly with warehouse management, account management and customer support to resolve support requests that require technical interventions
Work in a team where your work hours will be rotated in agreed-upon time slots between 8am ET and 7pm ET
Escalating more complex queries to other senior members of the Engineering team
Managing the internal task and incident management platform, providing timely feedback to internal departments
Use your initiative and technical knowledge to diagnose any technical support issue on our platform or IT systems and provide effective resolutions or information to the user
Proactively provide information and regular communication to users on the progress of outstanding support calls and provide an indication of timescale for resolution
Display knowledge of our internal organization by finding the right person that can assist in solving the issue
Balance and prioritize multiple tasks from different sizes and business importance
Document and contribute to the knowledge base
Resolving technical fixes where possible, understanding that many will be into a working production system
Collaboration with the senior developers where fixes are more involved than a quick fixes
Assist in software rollouts and project/technology delivery. New software/hardware migration support
Monitoring the health of internal systems
Reporting to the senior tech team about support and system trends that need to be resolved.

Our stack has the following high-level attributes:

Web-based MVC using PHP
Mainstream client-side Javascript and HTML5 for front-end UI
Transactional normalized RBDMS data
Message bus architecture for asynchronous processing

Our engineers are cross-functional, so your exposure will also involve:

Our DevOps coding and testing environment, from Docker to Amazon AWS
Mentoring and sharing ideas with other team members, especially where you bring a particular strength or skill
Caring about security and best practices
Helping us migrate older technologies to more efficient approaches as we continue to scale

Requirements

Experience with PHP
Transactional database knowledge in any form of SQL, as many support resolutions require database work.
At least 2 years practical experience in any web-based code software development.
Strong interpersonal and communication skills needed for technical support.
A strong working knowledge of computer systems, hardware, and software.
Good problem-solving, analytical, and team-working skills.
An openness to learning new technologies and ability to learn and adapt quickly.

Optional Advantages

Back-end development experience is preferred
Bachelor's Degree in computer science or equivalent experience is an asset

Why Dev at Shipfusion?

Competitive base salaries
Your contributions are recognized early and have a much larger impact versus larger development teams
We are remote-first team at the moment, with an optional office in Downtown Toronto
There are fast-track roadmaps for leadership
Freedom to experiment and solve problems and learn new techniques and technologies
Very wide exposure to the entire SDLC, from the full data layer stack, to the core code, and the DevOps and infrastructure
Small, close-knit team with clear objectives and everyone open to help each other, with direct access to senior leadership on a daily basis
Focus on building a smaller number of highly-skilled developers
All voices are valid - just have the homework and evidence to back up recommendations

Why join Shipfusion?

Attractive Salary and Lucrative Compensation Plan:Earn what you deserve with our competitive and rewarding salary package.

Comprehensive Health and Dental Coverage:Enjoy peace of mind with health and dental benefits for you and your loved ones, starting from day one.

Generous Vacation Time:Recharge and explore with 15 days of paid vacation and 5 paid wellness days.

Cutting-Edge Tech Setup:Receive a brand-new MacBook shipped to you, plus a budget to personalize your workspace with peripherals of your choice.

Vibrant Company Social Events:Connect and celebrate with exciting social events that bring our team together.

Hybrid Remote Work Opportunities:Enjoy the flexibility and convenience of working from the comfort of your home.

Exclusive Employee Discounts:Enjoy special savings with our employee discount program on your favorite products.

Employee Assistance Program (EAP):Access to comprehensive support services that promote employee well-being and work-life balance.

Calm App Subscription:Receive 100% coverage for the Calm app, providing you with resources for meditation, sleep improvement, and stress management.

Positive Company Culture:Join a workplace known for its supportive, inclusive, and dynamic culture.

High Employee Retention Rates:Be part of a company where employees are valued and tend to stay, reflecting our commitment to employee satisfaction and growth.