Labatt Food Service is looking for an enthusiastic Customer Service Representative to join our team in Dallas. This role is perfect for someone passionate about food and customer service who wants to be part of a company that values both its employees and its customers. As a CSR, you will be able to makes a positive impact and contribute to meaningful outcomes in your local community and the food industry as a whole.

Key Responsibilities

Engage with Customers: Provide outstanding support by responding to inquiries regarding order processing, deliveries, product information, and more through phone and email.
Problem-Solve: Utilize your skills to forecast product needs and suggest acceptable substitutions for items not in stock, ensuring our customers always have what they need.
Be a Product Expert: Research and recommend products based on customer preferences, helping them discover new and exciting options.
Stay Connected: Communicate order and product changes quickly and effectively, keeping customers informed and satisfied.
Collaborate with Sales Teams: Work closely with our sales team to identify evolving customer needs and participate in sales meetings with manufacturers to expand your product knowledge and industry insight.

What We’re Looking For

Passionate Communicators: Strong ability to understand and resolve customer inquiries in a friendly and professional manner.
Driven and Positive Team Players: A strong work ethic and a positive attitude are key to maintaining great customer relationships.
Empathetic Problem Solvers: Show empathy and urgency in addressing customer concerns, ensuring a seamless experience.
Adaptable and Proactive Individuals: Willingness to take on additional responsibilities as needed, including administrative tasks, to support our sales team’s efforts.

Work Schedule

Must be available to work in our Dallas office Monday - Friday (8:00 am - 5:00 pm).