About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Account Support Analyst III

Summary

The Account Support Analyst III establishes and oversees all aspects of service and operational relationships for assigned customers. The Account Support Analyst III manages a portfolio of customer accounts for multiple retail customers where NCR/Cardtronics ATMs are utilized, and is the single point of contact for each assigned client. The Account Support Analyst III is responsible for operational customer communication and the administration of planning, execution and documentation of ATM Installs, Moves, Adds and Change (IMAC) activity and customer reporting. The role focuses on client engagement, customer satisfaction and service excellence including identifying areas of opportunity for revenue enhancements, transaction growth or expense reduction.

Essential Duties And Responsibilities

Primary liaison between NCR/Cardtronics and the assigned retail clients including communication, problem resolution & escalation of issues on behalf of the client
Partner with Relationship Managers to ensure the customer expectations and requirements are met per the service contract including SLA and branding compliance
Perform reviews of each client portfolio to identify performance issues and work with the appropriate parties to resolve the problem
Prepare and present client portfolio performance review reports
Act as an operational lead for all client projects (i.e. replacement, expansion or new customer setup)
Build and maintain partnerships with internal business partners (Support Center, Armored, Cash, Marketing, etc.)
Billing duties include (but not limited to) - Review of customer billing and SLA’s against contract, gathering supporting documentation for Accounting to submit invoices timely and ensure fees are accurately set up within the customer profile
Must be familiar with the rights and responsibilities of Cardtronics, the merchant/retailer and the brand client to ensure the contract is applied correctly
Perform additional duties as assigned

TRAVEL

Periodic travel may be required for customer meetings and/or training

Education, Experience, Requirements

High School Diploma or equivalent required; Bachelor’s degree preferred
2-4 years in Account Management, Operations or Client Service
Excellent analytical, organizational, time management and problem solving skills
Effective oral and written communication skills including presentation of information to clients and management
Ability to read and interpret contracts, profit/loss statements and invoices
Proficient in Microsoft Office applications with advanced Excel capabilities
Remote network access to be required when utilizing hybrid work environment, company laptop provided
Must be able to work in an environment requiring extensive telephone and computer work and be able to handle multiple issues simultaneously
Must be a self-motivated individual with strong attention to detail
Must be able to express and follow the company Values, Mission, Principles and Procedures
Must be able to work in a fast paced environment, quickly respond and prioritize between multiple demands

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full Time Employee Benefits Include

Medical Insurance
Dental Insurance
Life Insurance
Vision Insurance
Short/Long Term Disability
Paid Vacation
401k

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.