Are you a good match?

The ideal candidate for the Operations Manager role will have a diverse set of responsibilities, including overseeing various operational aspects within the company. Key qualifications for this position include holding a bachelor’s degree and having a strong working knowledge of the Windows environment, along with proficiency in Excel and PowerPoint. Experience in the luxury sector is preferred. Additionally, this candidate should demonstrate strong project management skills, excellent communication skills, and exceptional interpersonal and organizational skills. A minimum of 7 years of experience in retail operations is required for this role. Some travel within the region may be necessary.

What are we expecting from you?

Reporting to the Boutique Director, you will be responsible for the overall management and enhancement of boutique operations in accordance with Van Cleef & Arpels and Richemont guidelines, policies, and procedures to ensure efficiency and compliance. As a member of the Boutique management team, the Operations manager actively participates and contributes to the overall team and the Boutique’s success. As an Operations Manager, one must be a true leader in the boutique, sharing VCA values with the teams and acting as a true Ambassador of the Maison.

In This Role, You Will

Plans, schedules, and ensures effective and timely presentation of all administration, inventory, operations, and logistics within the boutique.
Ensures proper understanding and execution of all brand guidelines and procedures related to store operations with the team.
Monitors daily financial aspects of boutique sales, ensuring daily transactions and paperwork are submitted accurately and on time to the corporate office.
Manages supplier coordination, daily maintenance of the boutique, and supply replenishment.
Motivates, supports, and develops the Vault team by regularly conducting team meetings and keeping them informed about new projects, upcoming events, and potential issues.
Manages boutique stock and inventory, ensuring compliance with Richemont guidelines and reporting any potential issues.
Ensures audit and action plan follow-up, monitoring all aspects of product movement and stock maintenance.
Trains all new Boutique team members on financial guidelines, operations, and sales processes.
Pays attention to working conditions and develops action plans to improve them if necessary.
Responsible for the daily setup and unset of the Boutique for Opening and Closing.
Collaborates with Richemont security management to enhance security efficiency in the boutique.

More than a role…we recruit for a career!

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.

The Recruitment Process

Please submit an application on-line. If your profile matches our search criteria, you will be contacted by the Talent Acquisition team for an interview. The recruitment process will consist of several interviews at various levels of the organization. Applicants must have valid work authorization for employment in the USA. Salary will be negotiated based on skills and prior work experience.

Richemont offers a generous compensation and benefits package for eligible employees.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

This role is annual bonus eligible.