FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.

At FORTNA, we believe in fostering a workplace that isn't just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach.

POSITION SUMMARY:

Reporting to the Chief Information Officer, the Vice President of Technology Services Operations will be responsible for designing, implementing, monitoring, and scaling FORTNA’s end user and infrastructure solutions ensuring world class service and availability to FORTNA and its global customer base. This critical role will oversee multiple functional areas including data center, server, cloud, storage, databases, virtualization, networking, NOC, telecom, incident management, service desk & desktop support, change management, sourcing and supplier management. This will include accountability for ensuring all delivered services are scalable, reliable, resilient, and secure and will enable the organization to achieve its strategic objectives.

The successful candidate will build a high-performance team and have experience implementing and maintaining large-scale managed services. They will plan, coordinate, direct, design and operate all solutions delivered to the business. This role will collaborate closely across each technology and business function to ensure all solutions align with the organizations objectives and deliver service excellence. The successful candidate will be accountable for defining the organization’s success criteria and will identify trends, drive continuous improvement and work collaboratively to deliver a best-in-class service experience.

PRIMARY RESPONSIBILITIES INCLUDE:

Strategy & Planning

Provide strategic direction and end-to-end engineering, operational processes and industry best practices.
Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective technologies.
Ensure alignment between business strategies, enterprise transformation activities and technology directions including setting strategies, policies, standards and practices.
Collaborate with other departments to ensure that all solutions are aligned with the company's overall technology strategy and goals.
Be a participating member in the creation of the IT Risk and Controls strategy which will drive increased risk focus across all disciplines including ensuring ongoing audit and regulatory compliance.
Develop and maintain a Managed Services strategy that will ensure scalable and high quality services will be consistently delivered to the business at pace with a high level of quality.
Architect the vision for a technology roadmap and leverage that roadmap to inform, execute and guide the strategic and tactical budget planning process.
Develop and maintain an appropriate IT organizational structure that supports the needs of the business.
Direct the development and execution of an enterprise-wide disaster recovery and business continuity plan.

Design & Deploy

Develop and implement transformation projects to drive cost efficiencies and increased automation across all technical disciplines, including data center rationalization, cloud migration, platform standardization and network modernization.
Direct the development of enterprise-wide infrastructure architecture standards and processes which ensure that the strategic application of change is embedded in the management of all technology environments.
Leverage the technology portfolio and program management process to collaborate with internal stakeholders to build understanding, consensus and alignment to ensure that technological needs are documented, understood and priorities are set at the appropriate levels.
Drive major projects to completion within budget an committed timeframes.
Identify opportunities for the appropriate and cost-effective investment in IT systems and resources, including staffing, sourcing, purchasing, and in-house development.
Develop, track, and control the information technology annual operating, project and capital budgets.
Review hardware and software acquisition and maintenance contracts and pursue master agreements to capitalize on economies of scale.
Assess and make recommendations on the improvement or re-engineering of the GI&SM organization.
Keep current with trends and issues in the IT industry, including current technologies and market trends. Advise, counsel, and educate executives and management on their competitive or financial impact.
Promote and oversee strategic relationships between internal IT resources and external entities, including vendors, and partner organizations.
Supervise recruitment, development, retention, and organization of all technology resources in accordance with corporate budgetary objectives and personnel policies.

Operate & Stabilize

Deliver commercial-grade, state of the art infrastructure and cloud services. Proactively monitor performance, functionality, and usability to ensure industry-class service.
Partner with our product and development leadership teams to create and implement the strategy to deliver reliable and scalable infrastructure.
Establish the systems and processes to ensure business continuity in the event of natural disaster, system failures, security incident or any other events that could disrupt or impact FORTNAs ability to deliver to our customers.
Ensure maximum uptime and stability of FORTNA’s services, solutions, systems and networks
Partner closely with the FORTNA’s Information Security team to drive improved security controls across the organization.
Ensure high performance and accountability for the delivery and development of distributed and centralized infrastructure services, including Data Centers, Cloud, Networks, Disaster Recovery and Business Continuity Planning and communications/collaboration technologies.
Oversee the day-to-day operations of Field Service, IT Service Desk, End User Computing, Mobility and IT collaboration on a Global level.
Drive consistency and quality in the delivery of world-class managed services, with a focus on Optimizing, Enhancing, and Managing technology solutions.
Act as an advocate for the organization’s technology vision with the organization’s executives, department heads, and end users.
Assess and communicate risks associated with IT investments.
Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
Coordinate and facilitate consultation with stakeholders to define business and systems requirements for new technology implementations.
Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance.
Define and communicate corporate plans, policies, and standards for the organization for acquiring, implementing, and operating IT systems.
Approve, prioritize, and control projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems.

Leadership & Performance

Develop and maintain relationships with strategic suppliers to ensure that the organization has access to the latest technology solutions and services.
Manage and mentor team members, ensuring that they have the necessary skills, resources, and support to be successful in their roles.
Drives the development, coaching, and training of team members by setting goals and objectives, implementing career paths to performance, and succession planning.

REQUIRED QUALIFICATIONS*:

Bachelor’s degree required. Experience may be considered in lieu of education.
Minimum of fifteen years’ experience with service desk, EUS, voice and data networking, systems operations, data centers, servers, storage, cloud computing, and security tools.
Experience having managed a technical operation supporting both transactional and decision support computing resources for a large organization.
Operations management experience from an external, customer facing IT Managed Services background with a proven track record of building, developing, and managing services through a third party.
Demonstrated management experience of a group consisting of 20+ people including managers, team leaders, and individual contributors and 3rd parties distributed across multiple locations.
Provide overall recruitment, development, and performance management for all types of individuals.
Proven experience with creating and managing outsourced relationships, both domestic and global.
Experience managing large vendor relationships.
Strong contract negotiation skills required, and experience making decisions and recommendations on hardware purchases based upon judgments of necessity and cost striving to increase quality of services while decreasing cost of delivery.
Experience in the design, implementation, and support of high impact, high company investment, and mission-critical projects in unstructured environments
Strong interpersonal skills including the ability to develop effective working relationships with others, a demonstrated customer focus, teamwork skills, and a willingness to share technical and business knowledge with team members.
Must have demonstrated the ability to resolve conflict, effectively problem solve, make appropriate decisions, communicate orally and in written form effectively.
Ability to interact with and influence senior management by being a good listener, team builder and advocate of the IT vision.
Works with senior management to establish strategic direction, operating policies, and to aid in major project planning
A demonstrated ability to implement processes and standards, and effectively communicate those across an IS organization
Knowledge of what it takes to support the global infrastructure for an Investment Management firm would be a plus
Ability to perform essential functions of the job
Strong interpersonal, organizational, time management and problem solving skills
Ability to travel – primarily domestic with the possibility of international travel; however, this could change based on company’s impending business needs.

WORKING CONDITIONS:When duties are performed in a typical office environment, extended periods of sitting at a desk and viewing a computer screen will be required. Also required is the ability to talk and hear, in person and by telephone; use of hands to handle, feel, or operate standard office equipment; and ability to reach with hands and arms. Associates are frequently required to walk and stand. The noise level in this work environment is usually quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

When travelling to Client sites, essential requirements of this position may require physical presence in various environments and locations. Physical stamina may be required for prolonged standing, bending, stooping, and/or working in cramped quarters. Exposure to potentially dangerous tools and equipment amidst a variety of building materials is probable, as is occasional exposure to moving mechanical parts. The noise level in the work environment can vary from being relatively quiet, to moderate, to excessive. Safety shoes or boots may be required in certain situations. Additional safety clothing including gloves, hardhats, and devices to protect eyes, mouth, or hearing, will be worn as necessary.

All Associates are entitled to work in environments where risks to their health and safety are properly controlled. Alongside Fortna taking the appropriate steps to provide information on the Health and Safety requirements of the country they are working in, it is the Associates’ responsibility to ensure they are aware of and follow these Health and Safety requirements, noting that regulations can vary significantly from one country to another.

Associates are reminded that they have a duty to take care of their own health and safety and that of others who may be affected by their actions at work. Associates must follow Fortna’s policies and guidelines, and cooperate at all times with their co-workers to help everyone meet their legal requirements. If in doubt, Associates should speak with their Resource Manager or a Site Manager within the country they are visiting.

This position description should not be considered all-inclusive.

This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.

It is the policy of FORTNA and its affiliated companies to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or pregnancy-related condition, status with regard to public assistance, veteran status, citizenship status (if authorized to work in the U.S.), or any other characteristic protected by federal, state or local law. In addition, FORTNA will provide reasonable accommodations for qualified individuals with disabilities.