About Productiv

We have a vision of bringing teams together through the power of data.

Productiv started with a vision to transform the way enterprises manage and optimize their software portfolios. With a focus on driving efficiency and transparency in IT, Procurement, and Finance departments, we're revolutionizing SaaS management. At Productiv, we believe in enabling companies to make data-driven decisions that propel growth and foster innovation.

Job Summary

As a Customer Success Manager at Productiv, you will be a pivotal link between our customers and our platform. Your role is to ensure customers achieve their desired outcomes while maximizing their return on investment. You will be responsible for the entire customer lifecycle from onboarding through renewal, always striving to enhance customer satisfaction and retention.

What you'll do

Manage Customer Relationships: Directly oversee relationships with key customers, driving further adoption and identifying growth opportunities within your accounts.
Product Expertise: Elevate your understanding of the Productiv platform, conducting trainings and addressing customer queries to boost adoption and utilization.
Onboard New Customers: Collaborate with CS Ops and Sales teams to ensure effective onboarding of new customers, guaranteeing early and ongoing value from Productiv.
Drive Renewals and Retention: Build strong customer bonds to secure renewals and expand usage over time, while also devising strategies to mitigate churn risks.
Monitor Key Metrics: Keep a close watch on crucial health indicators like utilization and feature usage across your customer base to maintain and improve engagement.
Generate Insights: Utilize customer data and industry benchmarks to extract insights that enhance customer engagement and product adoption.
Refine Success Processes: Develop and refine customer success playbooks and strategies in collaboration with peers and sales teams to optimize Productiv's adoption across your accounts.

Who you are

Proven track record in a customer-facing role within a SaaS or software company.
Strong communication skills with the ability to engage and influence senior executives.
Deep product knowledge and the ability to keep up with industry and product updates.
Analytical skills to forecast risk and identify opportunities within the book of business.
Strong organizational skills to manage multiple accounts and projects with meticulous attention to detail.
Resilient and adaptable, with a passion for learning new concepts and tackling complex problems.

Benefits

Medical, dental, and vision insurance for you and your dependents.
A robust 401K plan to help you invest in your future.
Access to Modern Health for mental health resources and support.
Monthly subsidies to cover your telecommunications needs and support your ongoing personal growth and wellness.
For those near one of our offices, an FSA Commuter/Parking Benefit and lunches when you're working from one of our offices.
A family-first approach with 12 weeks of paternity leave and 18 weeks of maternity leave, ensuring you have the time you need with your new family members.

Not everyone will match the above qualifications 100%. If your experiences don't perfectly align, but you think you'd be a great addition to our team, we'd still love to hear from you.

Productiv is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

Compensation

The US base salary range for this full-time position is $110,000 - $145,000 annually. Our base salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, benefits, or discretionary bonus.