GavinHeath is partnering with a client in Centennial, CO looking to add a Technical Customer Success Manager to their team. The role is a Direct Hire position.

Our Clients' platform is a community interoperability platform that automates the complex collaboration needed within the care community to effectively address the basic living, medical, and mental health needs of vulnerable populations to improve public health outcomes and to expand the impact of limited local resources.

The software platform is used for data collection, analytics, predictive analysis, automated processes/networking, and AI-driven community navigation. This platform Is utilized by municipalities, counties, and states to:

Provide services directly to individuals seeking assistance;
Coordinate with other individuals or organizations to provide services to individuals seeking assistance that it does not provide directly;
Cooperate and collaborate with other organizations to identify services needed for individuals seeking assistance;
Assemble, monitor, and direct the care of individuals seeking assistance.

The Technical Account Manager II will be responsible for the following:

Manage a portfolio of clients with complex and highly configured Julota environments
Assist customers with technical requests and managing complex technical issues
Consult on complex configuration or customization requests to ensure that we work within scope and within our feature set
Build strong customer relationships, especially with key customer stakeholders and sponsors
Always strive to provide exceptional customer experience
Manage customer expectations and leading them toward customer satisfaction
Make sure all deliverables arrive in good order, on time, and fulfill customers' requirements
Keep track of key account metrics
Communicate the progress to both internal and external stakeholders
Take the initiative in identifying growth opportunities through periodic customer business reviews
Collaborate with the internal team to achieve sustainable growth
Other duties as assigned

Qualifications:

At least 2 years of Implementation Consulting/Onboarding or Technical Account Management/Customer Experience
Experience with project management and/or managing multiple stakeholders and projects
An active listener who is customer-oriented and attentive to their needs
Critical thinker and problem-solver
Team player - understands collaboration and how to leverage skills from all of your teammates
Good time-management skills
Great interpersonal and communication skills
BS/BA in any field, preference for computer science or related degree
Previous project management experience or education a plus
Previous experience in the medical, behavioral health, justice or social work arenas is a plus

GavinHeath is an equal opportunity employer. GavinHeath will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation and gender identity), national origin, disability, age, creed, ancestry, genetic information, or any other status protected under applicable federal, state, or local laws.