Job Details

Job Location

New Jersey - Edison, NJ

Description

C+A Global is seeking a knowledgeable and dedicated Customer Service/ Call center representative to join our team. The ideal candidate will be a product expect, providing frontline technical and customer service support. This is a great opportunity to learn about our merchandise and assist customers.

Main Essential Duties and Functions of Job Position (but not limited to):

Handle inbound communications (phones, email, chat, messager) to address consumer questions and resolve issues promptly and professionally.
Troubleshoot product issues and manage warranty claims and RA processes.
Identify opportunities to generate additional revenue through up-selling and marketing promotions.
Utilize multiple software platforms, including Navision for order entry and ZenDesk for customer support, to document orders and consumer interactions.
Organize and maintain all required records and documentation according to internal processes and procedures.
Collaborate with shipping and production departments to ensure timely and efficient shipping or products.
Assist the Customer service manager with written documentation, response generation, and other knowledge- based materials as requested.
Maintain a professional demeanor during all interactions with customers and co-workers.
Provide suggestions for departmental improvement.

Qualifications

Prior customer service experience, preferably in a call center environment
Professional communication skills, both written and verbal
Ability to learn and retain technical product information
Ability to remain calm to excel in fast-paced environments
Highly organized with good follow-through
Proficient in MS Word, Excel, and Outlook

Physical Requirements

Must be able to lift up to 20lbs, sit for extended periods, navigate stairs, and engage in activites that involve reaching, twisting, bending, stretching, climbing, walking and/or running.

Requirements

Must be 18 years or older and eligible to work in the US
Must be able to read, write, and speak English
Must pass a background check

What We Offer!

Healthcare Benefits (Health, Vision, Dental)
HSA dollar-for-dollar match
10-15 Paid Holidays Off
Short/Long Term Disability
Life Insurance
401K
Great Employee Discounts

Great opportunity to work for a growing and exciting company!

CA Global is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All applicants are subject to a background screening.