Job Summary

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

Responsibilities

Answer all incoming concerns/needs from all customers

Key pick-up request

Handle transportation/routing on delivery questions

Process will-call orders

Provide customers with invoice copies.

Process credits

Maintaining Call list

Monitor orders before the cut-off

Communicate regularly with the AE (account executives) and customers.

Manage the same-day deliveries for OPCO (operating company)

Perform other duties as directed by Supervisor.

Qualifications

Education

High school diploma or equivalent.

Experience

1 year prior outside foodservice sales coordination or customer support experience

Preferred: Previous call center experience

Professional Skills

Strong telephone communication skills

Able to work in a fast pace environment

Ability to sit and work at a PC for extended periods

Proficient in MS Office