SitePro Rentals is a heavy equipment and machinery rental company, destined to making a difference in the rental industry. We are a wholly owned subsidiary of Sammons Industrial, and part of the Sammons Enterprises family of ESOP-owned companies. We are part of a company rich in history and values. We are proud that we are one of few companies that offer every employee an annual Profit-Sharing contribution. At SitePro, we combine cutting edge technology, industry leading service and amazing people to deliver a truly exceptional customer experience. In fact, the SitePro experience goes way beyond equipment. We use state of the art telematics and mobile app technology to keep you connected to your equipment and our team, seamlessly and in real-time. When we say that our focus is Service, Technology and People, we mean it.

POSITION PURPOSE

We are SitePro Rentals, an exciting new heavy equipment and machinery rental company opening locations around the Southeast region of the U.S.With a rapid growth plan, we are looking for recent college graduates that like people and solving problems to start their career as an Inside Sales Representative (ISR) that want to be on the fast track to becoming an Outside Sales Representative.

While you are an ISR you will be responsible for providing operational and sales support to the branch for a heavy machinery and equipment rental company and learn the business and the equipment. Responsibilities include managing the day-to-day calls and customer walk-ins, facilitating information to the Sales team and report on status of equipment and answering incoming customer inquiries. Develops ongoing, profitable relationships with customers ensuring customer retention and satisfaction

Principal Responsibilities And Duties

Manage inbound calls and walk-in customers for any equipment rentals, sales and parts opportunities ensuring maximum customer satisfaction
Communicate with internal / external customers, vendors, and suppliers to include equipment and parts rentals, order placement, equipment status, shipment arrangements, etc.
Build and maintain customer relationships to improve profitability and maximize customer retention
Prepare rental quotes and invoices with accuracy and efficiency
Assist in customer resolution for issues related to invoices, credit and past due receivables
Coordinate daily equipment pick-ups and returns ensuring customer expectations are met
Effectively communicate with internal / external customers on equipment specs, to include operation, maintenance, and availability
Partner with Outside Sales Representatives to provide service to new and existing customers including equipment needs, quotes, order fulfillment, etc.
Source, receive, process, stock, sell and maintain parts and rental inventory
Enhance professional delivery by continuously increasing product and industry knowledge
Build and maintain ongoing awareness of new products and services
Perform other related duties as assigned

Basic Knowledge & Competencies

Excellent customer service, communication and multi-tasking skills
Accuracy in data entry and keen attention to detail
Knowledge of all systems, procedures, equipment, operations, and reports that apply to the sales process
Exceptional organizational skills
Proficient in MS Office Suite (Outlook, Word, Excel and PowerPoint)

Previous Experience/Education

High school diploma required; associates or bachelor’s degree preferred
Prior experience in a customer service role preferred
Prior experience in branch operations preferred

Physical Requirements

Working conditions are normal for an office environment
Frequent use of hands to manipulate the keyboard, telephone, files and other equipment
Standing, walking, lifting, twisting and bending on a frequent basis
Ability to lift up to 40 pounds

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