AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details

The Associate Account Manager is responsible for acting as a first-line resource for external clients regarding our services and product lines, and ensuring the necessary information is disseminated to the appliable resources. This role will develop, support, and strengthen client relationships, address needs/concerns and assist in establishing solutions to improve operations in various areas, having routine contact with partners. This role will have expanded knowledge of products/industry practices/trends, provides routine account management services to meet the needs of the client and advocate for client priorities. Additionally, this role will assist with coordination of implementations for existing PACE partner expansion sites; provide training as needed, and prepare reports and documentation.

Responsibilities

Act as a first-line contact to clients and assist in answering questions and/or triaging concerns to increase client satisfaction and retention.
Assist with implementation and on-site support for clients within region, as directed (pre- and post- implementation) to assist with smooth client onboarding and ongoing support.
Develop, support, and strengthen client relationships; Address concerns and establish strategies for improving operations in various areas.
Coordinate with internal teams to find and/or suggest solutions for client concerns or requests, or to improve service offerings.
Present clients’ service-line related data
Training:

Conduct monthly orientation calls, demonstrations of new products, or educational opportunities where necessary.
Coordinate virtual and on-site educational sessions for clinical staff members on Operations.
Perform EireneRx™ remote training for PACE Staff when needed
Illustrate market leading features and benefits of PACE Pharmacy Services

Support surveys and clinical research team (client satisfaction, market research surveys) and respond to data/feedback for specified regions as needed
Maintain and document client updates in CRM systems (i.e. approvals, contract requirements, customized requests, visits, education, training, phone calls, e-mails, etc.)
Maintain current records of Agency Agreements
Implementation of new initiatives (e.g., system updates, EPCS, New Reports, Report Portal, Technology)
Coordinate the submission of regulatory reporting to appropriate management and/or governing agencies to ensure critical deadlines are met.
Assist in the reconciliation of data/data entry, as needed, for reporting and submissions.
Perform risk assessments/quality reporting, and monthly reporting, as directed.
Ensure regulatory compliance between TRHC, clients and agencies; and track updates/changes for incorporation into policies and procedures.
Ensures that HIPAA guidelines are followed in every communication with clients
Stay current on PACE/MTM/plan and benefit structures/Medicare Part D guidelines, as applicable

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.

Qualifications

These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required: Associate’s degree

Preferred: Bachelor’s degree in Business, Business Administration, Sales, or related field

2 years’ experience in customer service, sales and/or account management
2 years’ work experience in PACE, Pharmacy and/or Healthcare experience

Preferred: Experience in Medicare Advantage, PACE, Hospice, ACO, other

Skills & Abilities

Proficient knowledge of CMS guidelines, PACE program requirements and general program workflow
Provides consistently solid service to clients
Ability to solve problems under pressure by making immediate decisions while on the phone/in-person
Excellent written and verbal communication skills, and professionalism
Strong presentation and facilitation skills
Detail oriented and able to prioritize workload
Strong computer skills including using Word processors, spreadsheets, and database software
Ability to manage multiple priorities and work independently
Preferred: Proficient in the operations of CareKinesis
Preferred: Ability to orient PACE staff to CareKinesis’ services

Physical Demands

This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. In addition, the role requires the ability to commute to multiple site locations using various modes of transportation (i.e. automobile, airplane, etc.). May be necessary to work extended hours as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Schedule

This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. This may be considered a hybrid position based on manager discretion.

Travel

Up to 50% when necessary.

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.