Location:

227 West Monroe Street - Chicago, Illinois 60606

Business Support/Technical Skills

Learning and understanding how to use Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Learning Key’s policies and procedures in relation to Workday Expenses, Workday Time, Workday Procurement, Workday HR, CWT/Concur, IDM/ServiceNow requests, and facilities/maintenance requests.
Asking appropriate questions to gain understanding to utilize all technology platforms
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Ability to utilize all technology platforms including Workday Expenses, Workday Time, Workday Procurement, Workday HR, CWT/Concur, IDM/ServiceNow requests, and facilities/maintenance requests
Knows Key’s policies and procedures in relation to expenses, Time, Supply Ordering, Travel, IDM/ServiceNow
Guides and enforces Key’s policies within their respective team
Understands the urgency surrounding travel and making sure we are booking 14 days in advance where possible
Prioritizes staff’s data tool needs in IDM/ServiceNow and makes sure everyone has appropriate access including new hires
Expert in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Key’s Policies and Procedures, and all technology platforms
Guides and enforces Key’s policies within their respective team
Trusted advisor and subject matter expert for other administrative staff as well as their team to problem solve and find appropriate answers for issues that arise with the technology platforms
Can provide training for staff when needed on any of the technology platforms
Proactive in any new development with the technology platforms and looks for ways to streamline processes where it is appropriate
Where applicable:
Facilitate Know your Customer (KYC) process including RSQ, MCA, Beneficial Ownership, Dealink

Critical Thinking

Communication – Verbal & Written
Resourcefulness
Ownership (focus on work quality and completeness)
Occasionally speaks-up on issues during in-person/email conversations
Learning the team dynamic and overall structure of KBCM to communicate to the correct group/employee
Asks appropriate questions to properly provide quality work
Develops and leverages relationships with peers in product/industry groups
Keeps Segment Head/LOB team up to date on progress and timing of expenses, travel, meetings
Demonstrated ability to make contributions to drafting memos, emails etc.
Demonstrated ability to execute all formatting standards efficiently
Creates client ready materials needing minimal revision (i.e., itineraries, logistics, invitations etc.)
Good rapport and positive attitude with their team as well as the other administrative staff
Effectively and decisively communicates on assignments to limit the need for multiple interactions with segment head and/or staff
Professional liaison that facilitates information flow, using clear and fact-based communication
Anticipates deliverables for upcoming milestones and is prepared with information without being asked
Takes assignments through to completion with limited supervision or guidance
Understands drivers behind prioritizing assignments
Can balance multiple assignments while exceeding timing and quality expectations
Understands how to engage appropriate product partners without prompting
Trusted to interact, at the appropriate level, with current clients, prospects, as well as internal employees
Good rapport and positive attitude with their team as well as the other administrative staff
Demonstrates creativity in developing unique and professional presentations
Displays professionalism and expertise in written and electronic communications

Accountability and Teamwork

Team player – can work with all team members as well as administrative staff to complete tasks
Professionalism – sets a good example (i.e., attire, etiquette, punctuality)
Asks appropriate questions to properly provide quality work
Learning the needs and deadlines of the team
Team player – can work with all team members as well as administrative staff to complete tasks
Professionalism – sets a good example (i.e., attire, etiquette, punctuality)
Positive and constructive attitude
Approachable and always willing to help anyone when the need arises
Stays positive even when faced with adversity in an assignment
Team player – can work with all team members as well as administrative staff to complete tasks
Accountability - When issues/conflicts arise, knows how to research to solve the problem and understands when to escalate as appropriate
Holds themselves to a higher standard when completing their assignments
Handles confidential information and understands the importance of maintaining discretion
Professionalism – sets a good example (i.e., attire, etiquette, punctuality and responsiveness)
Positive and constructive attitude
Approachable and always willing to help anyone when the need arises
Stays positive even when faced with adversity in an assignment

Time Management

Displays an appropriate urgency when completing assignments
Understands drivers behind prioritizing assignments
Completes all tasks in an efficient manner
Communicates timing of deliverables to the team or segment head
Seeks opportunities to remain productive during “down time”
Demonstrates effective teamwork with junior staff (i.e., sharing best practices and resources)
Anticipates deliverables for upcoming milestones and is prepared with information without being asked

Job Posting Expiration Date: 12/31/2024

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

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