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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Salesforce Success Plan Sales team is seeking outstanding sellers to join our AMER team. Successful candidates will be supporting our AMER business to position and sell our Signature Success Plan to our customers. The Signature bundle of Success Manager, Mission Critical Support, and Proactive Monitoring are used to deliver Salesforce’s most proactive and personalized support experience. The Signature Success Plan Advisor will be encouraged to scope opportunities and position the value proposition for Signature with internal and external customers. This individual will ensure our most meaningful customers invest in the appropriate support offering and resource mix. This is a sales role, and the primary measurement of success will be target attainment along with YoY growth in Signature revenue.

Duties & Responsibilities

Achieve and exceed targets for Signature Success plans across bookings, attach, upgrades, and conversions.
Build relationships with relevant internal partners to review territories and identify strategies and opportunities to attach Signature Success plans.
Evangelize Signature Success internally and externally. Act as subject matter expert for Success Cloud products.
Collaborate effectively with other parts of the organization, including, but not limited to: License Sales, Customer Success, Professional Services, Marketing, Sales Operations, Pricing Deal Desk, Legal, Product Management, and Delivery to address and resolve customer or sales issues.

Qualifications

5-7+ years of experience in Sales, Marketing, or Services (consulting sales, technical sales or support sales) required.
CRM or Marketing automation application experience: Salesforce or ExactTarget product experience a plus.
Demonstrated track record of self-starting, risk-taking, and ability to influence without authority.
Excellent relationship-building skills with a proven track record to grow and nurture relationships.
Strong written and verbal communication skills. English proficiency required.
Outstanding presentation skills are required including the ability to adapt style based on the audience and present complex ideas.
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).
Ability to travel up to 20%.

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $144,270 to $241,150.

For Washington-based roles, the base salary hiring range for this position is $144,270 to $241,150.

For Washington D.C based roles, the base salary hiring range for this position is $144,270 to $241,150.

For California-based roles, the base salary hiring range for this position is $144,270 to $241,150.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.