Responsibilities

Delivering excellent service to various customers from different market applications (LED architectural lighting, LED signage lighting) via close cooperation with various internal and external team members
Building and maintaining a solid customer relationship
Providing accurate and timely quotations to customers
Creating and entering orders in the system
Providing support to the Sales team (e.g., quotations, delivery status, order reports)
Managing daily customer orders in a timely manner (receive and confirm all orders with customer, provide shipment tracking or order status if on back order)
Handling and resolving operational issues that may arise from the end-to-end sales process (e.g., order status, deliveries, returns)
Engaging with other functions to ensure best-in-class customer service support (e.g., sales teams, supply chain, logistics)
Proactively participating in daily shipping activities to include preparing shipping documents, ensuring accuracy and returning paperwork to the warehouse to meet deadlines
Establishing and conducting regular customer review calls while building follow-up action plans tracked in CRM system

Requirements

Associate's degree or relevant discipline with a minimum of 2 years of Inside Sales or Customer Service Experience
Proven track record and knowledge in the LED signage or LED architectural lighting industry is a plus
Inside Sales and Customer Service skills
Proficiency in Microsoft Office and Order Entry software
Working knowledge of Microsoft Dynamics CRM preferred
Self-motivated, able to independently manage various activities with minimal supervision
Customer-oriented mindset
Excellent communication, listening and collaboration skills with a problem-solving mindset
This position is subject to background checks