About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

Military Hiring

Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.

Why Exela?

Help us revolutionize the way that business around the world gets done. As a member of Team Exela, you’ll join a passionate, creative, and knowledgeable group of experts covering a wide range of industries and business sectors all driven by the same goal: To accelerate digital transformation.

A job at Exela represents an opportunity to join a vibrant community at the forefront of business innovation and to play a valuable role in an ongoing technological revolution. Exela’s core values of Authenticity, Accountability, and Action guide us to provide exceptional experiences for both our customers and our employees.

Job Title:Customer Service Representative

Immediate Need

Position Type:Full-Time Regular

Location:Los Angeles, CA 90063

Shift: Monday to Friday 8:00 am to 5:00 PM (40 hour per week)

Pay Rate:$18.86 per hour (Wages are Bi-Weekly)

Special Requirement:Driver’s License, Excellent communication skills, able to handle approximately 80-100 inbound/outbound calls daily, good computer skills, must be able to use Microsoft outlook.

Job Description

Customer Service Representative

About The Role

The Customer Service Representative plays a pivotal role in the call center environment, handling approximately 80-100 inbound/outbound calls daily from various stakeholders, including customers, business partners, field services, and corporate operators. Additionally, this position provides essential administrative support to field services, field service managers, and program managers, performing critical tasks such as processing vendor invoices, ad-hoc reporting, customer surveying, corporate help desk requests, vendor service call management, and assisting supply chain with inventory support.

Essential Job Responsibilities

Answer incoming calls in English and determine the nature of each call, taking appropriate action to open, update, dispatch, order parts, close, or cancel service calls.
Enter data into two different computer systems using keyboard and mouse as necessary.
Interface directly with end-user customers to maintain positive relationships and ensure customer satisfaction.
Collaborate with District Managers, Regional Directors, and Customer Engineers to update calls and address any issues as needed.
Redirect calls that are mistakenly routed to the Call Center and provide assistance in other office duties as assigned by the supervisor.
Handle requests received via email in an Outlook inbox and demonstrate flexibility in working a flexible schedule as required.

Qualifications

Data entry experience on Windows-based systems, with proficiency in Microsoft Office suite (Word, Excel, Outlook). SAP experience is a plus.
Fluent in the English language with excellent customer service skills.
High School Diploma or equivalent.
Previous call center or customer service experience preferred but not required.
Superior oral and written communication skills, with the ability to effectively communicate with individuals at all levels, including Field Service, Customers, Business Partners, and end-user customer personnel.
Ability to gather information effectively and make sound decisions in a timely manner, demonstrating a sense of urgency in addressing critical customer conditions.
Proficiency in data entry, auditory comprehension, and verbal communication.

EEO Statement

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.