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Job Category

Sales

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We’re looking for a strategic, growth-focused Leader of Consumption to engage, retain, grow, and enable MuleSoft’s largest customers to fully utilize the MuleSoft Anypoint Platform to achieve their business outcomes.

As the Director, Consumption Selling you will report to the Global Leader, Consumption Selling and you will lead a team of 8-10 individual contributors. You will be responsible for setting the strategic direction and consumption usage of a strategic set of priority accounts.

Your Team Will Be Focused On

Account Growth
Responsible for credit drawdown of initial use cases sold and for expansion of additional use cases to drive account growth in consumed credits within initial and other LOBs
Proactively discovering and pitching new use cases within same line of business with customers as well as extending to other lines of business
Engaging in implementation roadmap/challenges and their implications on potential use case expansion in the future

Technical Expertise

Understanding customers’ IT infrastructure and business requirements/ use case roadmap
Creating, owning, and executing technical POCs and demos for expansion use cases within initial and other LOBs
Stakeholder management
Creating a path to accelerate and expand consumption and utilization of MuleSoft within each customer by engaging and influencing a variety of external audiences (technical, LOB) at all levels of the organization (from CxO to developer)
Engaging with internal business & technical stakeholders (e.g., implementation partner, prof. services, technical architect, sales, customer success)
The ideal candidate will be equally passionate about MuleSoft solutions, customer outcomes, and inspiring a team.

What You’ll Achieve

3 Months:

Learn, be familiar with MuleSoft solutions, positioning, competition, and product suite Internalize MuleSoft customer success stories and Customer Success systems and processes and understand the current state of regional performance across customer health, retention, and growth metrics
Engage your team and understand their mix of customers including risk, status, and opportunities across those customers
Invest in understanding your teams strengths and areas of development, and build coaching plans to support them in their career growth
Establish relationships with regional leadership across pre-sales, sales, services, and channel leadership to be a leader in driving cross-functional alignment at scale and ensure customer health and expansion is top of mind

6-12 Months

Own forecasting and prioritization for customer success
Represent the voice of the customer in leadership meetings and lead longer term planning the roadmap and GTM growth plan via Consumption
Own the overall success of Consumption within the identified set of accounts, ensuring account health and planning. Partnering with cross-functional regional leadership to ensure success from a renewals and expansion standpoint

Minimum Requirements

A proven track record leading and driving customer success Teams, and aligning in complex customer environments at the executive and departmental level
Experience managing people with a history of creating and inspiring great teams who have delivered results
Experience executing sales & expansion strategies with Enterprise customers including a deep understanding of utilization and consumption models, plays, and importance
Deep technical knowhow on data architecture & conversant in business language
Mix of business and technical acumen with ability to engage and add value in discussions involving both technology and business strategy
Ability to contribute beyond your role and own strategic initiatives to improve the customer experience with MuleSoft
Proven track record of leading seven-figure engagements with enterprise customers and a demonstrated ability to guide strategy and deliver outcomes for the customers that resulted in material ACV growth
Passionate about technology, a natural, credible evangelist, and experienced in translating that passion into business impact for customers
Strong written and oral presentation skills and ability to engage with a spectrum of executives- technical and non-technical from developers, and architects, to C-level
Previous experience in consulting, open source solutions or with an annual subscription sales model is preferred
Track record of creating strong relationships with both internal and external stakeholders
Data-driven and analytical
Adaptable to changing market and customer requirements.
Excellent leadership, management, and interpersonal skills
Willingness to travel to spend significant time on-site with strategic customers

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

For New York-based roles, the base salary hiring range for this position is $205,940 to $275,450.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.